Our policy, in compliance with current legislation, is to grant the right to return any item purchased Poloenriquez within 7 days from the date of receipt.

No need to provide any explanation, any item bought at Poloenriquez, returned in their original packaging, sealed and in perfect condition will be accepted without further.

Within a maximum period of 7 days of receipt of the return, Poloenriquez agrees to refund.

Before making the return, you must inform the customer service department.

If the cause of the return was that the returned item is defective or does not correspond to the request in order, Poloenriquez bear the cost of return and new shipment. If the reason for the return is that the request is not satisfied, we will refund the amount but not the shipping or return postage.

If you purchased a custom product is in perfect condition, Poloenriquez can not accept the return.


If the cancel  order arrives before the shipping,  the customer will not have any expenses. In the event of cancellation after the departure of the order, the customer will be responsible for shipping costs and the costs of returning the same order.